Sabis Level Agreement

Alkawuran aiki da kuma bashi na sabis don bugu na kasuwanci na CodePus.

Yana da Inganci2026-01-01.

Ƙarfin

Wannan SLA ya shafi tsare-tsaren biyan kuɗi (Pro, Team, Business da Enterprise) don ƙofar API, sabis na saukewa, sabis na marubuci da kuma LLM.

Manufofin lokaci

• Pro: ≥99.5% na aiki na wata
• Ƙungiya: ≥99.9% monthly uptime
• Kasuwanci: ≥99.95% na aiki na wata
• Kamfanin: ≥99.99% na aiki na wata, ana iya tsara shi ta kowane kwangila

Kudin sabis

Idan muka rasa manufa, za ka iya neman kuɗi daga lissafinka na gaba.

• < 99.9% amma ≥ 99.0%: 10% na kudin biyan kuɗi na wata
• <99.0% amma ≥95.0%: 25% na kudin biyan bashin wata
• <95.0%: 50% na kudin shiga na wata

Gidan ajiye kayan

Tsari maintenance shine announced ≥72 hours in advance and aiwatar within Taga 02:00–04:00 UTC on Sundays. Maintenance Lokaci does ba Ƙirga toward downtime.

Ƙarƙashin

• An sanar da shi a gaba a kan tsarin kiyayewa
• Sakamakon fitarwa da masu samar da samfurin sama da gudu (muna buga mai samar da abin da ya shafi a shafin matsayi)
• Force majeure (natural disasters, government Ayyuka, internet backbone failures)
• Matsalolin da abokin ciniki ya haifar (ƙananan ƙirar wuta, alamun da suka ƙare, keta yarjejeniya)

Yadda za a yi da'awar

Bude tikitin a /support a cikin kwanaki 30 na abin da ya faru tare da taga lokaci da aiki load shafi. credits shafi your gaba lissafin kuɗi sake zagayowar.

Canje-canje ga wannan SLA

Za mu iya sabunta wannan SLA tare da aƙalla kwanaki 30 na sanarwa. Ana samun sigar ta yanzu koyaushe a https://codepus.ai/sla.