Isevisi Level Agreement

Ukuzibophezela kwesikhathi sokuphumula kanye nezindleko zenkonzo zezinhlelo zeCodePus ezentengiselwano.

Ukusebenza2026-01-01.

Ukuhlanganiswa

Le SLA isebenza ezinhlelweni ezikhokhelwayo (Pro, Team, Business and Enterprise) ze-API gateway, isevisi yokulanda, isevisi ye-auth kanye ne-LLM relay.

Izinhloso zesikhathi sokuphumula

• Okuhle: ≥99.5% isikhathi sokusebenza senyanga
• Ithimba: ≥99.9% monthly uptime
• Ibhizinisi: ≥99.95% isikhathi sokusebenza senyanga
• Ibhizinisi: ≥99.99% isikhathi sokusebenza senyanga, esingenziwa ngezifiso ngekhontrakthi

Izikweletu zenkonzo

Uma siphuthelwa umgomo, ungacela izikweletu ngokumelene ne-invoyisi yakho elandelayo.

• < 99,9% kodwa ≥ 99,0%: 10% wenkokhelo yenyanga
• < 99,0% kodwa ≥ 95,0%: 25% wenkokhelo yenyanga
• <95,0%: 50% wentela yenyanga

Izingadi zokulungisa

Uhlelo maintenance kuyinto announced ≥72 hours in advance and sebenzisa within Iwindi 02:00–04:00 UTC on Sundays. Maintenance Isikhathi does akunjalo Isibalo toward downtime.

Ukuqedwa

• Isondlo esihleliwe esishiwo kusengaphambili
• Ukukhishwa okubangelwa abahlinzeki bamamodeli angaphambili (sifaka umhlinzeki othintekayo ekhasini lesimo)
• Force majeure (natural disasters, government Izenzo, internet backbone failures)
• Izinkinga ezibangelwa ikhasimende (ukugcinwa komlilo okungahleliwe, amathokheni aphelelwe yisikhathi, ukwephulwa kwesivumelwano)

Indlela yokufaka isicelo

Vula ithikithi ku /support zingakapheli izinsuku ezingu-30 kusukela ngesikhathi senhlekelele kanye nomthwalo womsebenzi othintekile.

Izinguquko kule SLA

Singase sibuyekeza le SLA okungenani ngezinsuku ezingu-30 ngaphambi kokuthi siqale.