Support Center

Get help from the CodePus team. Response times scale with your plan.

Response time by plan

  • Free — community support via help center & docs
  • Pro — email support, response within 2 business days
  • Team — priority email, response within 1 business day
  • Business — priority queue + Slack Connect, response within 4 business hours
  • Enterprise — dedicated TAM, 1-hour response for Sev-1, named on-call

How to reach us

  • Email: service@codepus.ai service@codepus.ai
  • Ticket: /contact?topic=support (preferred for paying customers)
  • Docs: /docs
  • Status page: /status
  • Enterprise hotline: provided after contract signing

Try self-service first

  • Search the help center: /help
  • Check the status page for known incidents: /status
  • Run ‘CodePus: Open Help Center’ from the IDE command palette (⇧⌘P / Ctrl+Shift+P)
  • Use ‘CodePus: Show Release Notes’ for changelog questions
Open a ticket/status/sla

For data export, GDPR/PIPL deletion or DPA requests, email service@codepus.ai.